Privacy policy

Last updated: March 17, 2026

FEY E-Commerce (“we”, “us”, “our”) operates this website and provides products and services via Shopify (the “Services”).

By using the Services, you acknowledge that you have read and understood this Privacy Policy.

1. Data Controller / Company Information (Impressum NL)

Company Name: FEY E-Commerce
Address: Topole 17, 89-600 Chojnice, Poland
Email: support@fey.design
KVK / Business Registration Number: not applicable
VAT Number: 5611307658

For GDPR purposes, we are the data controller of your personal information.

2. Personal Data We Collect

We may collect the following types of personal data:

  • Contact details: name, address, billing and shipping addresses, email, phone

  • Payment information: credit/debit card, payment confirmation, transaction details

  • Account data: username, password, preferences, settings

  • Transaction data: purchases, returns, cart activity, wishlists

  • Communications: emails, messages to support

  • Device & usage data: IP address, browser, interactions with the Services

3. Sources of Personal Data

  • Directly from you (account creation, purchases, customer support)

  • Automatically via the website (cookies, analytics, device info)

  • From service providers (Shopify, payment processors, shipping, analytics)

  • From partners or third parties (if authorized by you)

4. Legal Basis for Processing

We process your personal data based on the following legal grounds:

  • Contractual necessity: to process orders, payments, shipping, returns

  • Legal obligation: to comply with tax, accounting, or other laws

  • Legitimate interests: to prevent fraud, improve our Services, and ensure security

  • Consent: for marketing communications, cookies, and optional features

5. How We Use Your Data

We use your personal information to:

  • Process and deliver orders, returns, and exchanges

  • Provide customer support and account management

  • Improve our Services and tailor your shopping experience

  • Prevent fraud and ensure security

  • Send marketing communications where consent has been given

  • Comply with legal obligations

6. Data Sharing

We may share your data with:

  • Shopify (platform provider)

  • Payment providers (credit/debit cards, PayPal, Apple Pay, etc.)

  • Shipping & logistics partners

  • IT, analytics, and customer support providers

  • Marketing partners (if consented)

  • Our affiliates or in connection with business transactions (merger, bankruptcy, legal obligations)

All partners process data in accordance with GDPR.

7. International Transfers

Your data may be transferred outside the EEA.
We ensure protection through:

  • Standard Contractual Clauses (SCCs)

  • Adequacy decisions where applicable

8. Data Retention

We retain personal data only as long as necessary:

  • Orders & invoices: up to 7 years (tax/legal requirement)

  • Account data: until account deletion or inactivity

  • Marketing data: until consent is withdrawn

9. Cookies & Tracking

We use cookies to enhance your experience.

  • Essential cookies: required for the site to function (cart, checkout)

  • Analytics cookies: help improve the website (Shopify analytics, Google Analytics)

  • Marketing cookies: used for personalized ads (Meta/Facebook Pixel, Google Ads)

Consent:

  • You will be prompted to accept cookies when visiting our site.

  • Non-essential cookies are not activated without your consent.

  • You can manage or withdraw your consent anytime via cookie settings or browser controls.

10. Your Rights (GDPR)

You may exercise the following rights:

  • Access your personal data

  • Correct inaccurate information

  • Request deletion

  • Restrict processing

  • Object to processing

  • Data portability

  • Withdraw consent at any time (marketing, cookies)

To exercise these rights, contact: support@fey.design

11. Complaints

If you have complaints about our data processing:

12. Security

We implement appropriate technical and organizational measures to protect your data.
However, no system is 100% secure. Avoid sending sensitive information via unsecured channels.

13. Changes to This Privacy Policy

We may update this policy. The latest version is always available on our website.
Date of last update is indicated at the top.